Complaints

Last updated 13 October 2026

If something isn't right, we want to know so we can put it right.

How to complain

• Phone 01245 979100
• Email office@bobsyouruncledrainage.co.uk

Please tell us your name, the address of the job, roughly when we did the work, what went wrong and what you'd like us to do. Photos help.

What happens next

1. We acknowledge your complaint within 2 working days.
2. We look into it, and if we need to, we come back to inspect the work.
3. We aim to resolve it within 14 days, and we keep you updated if it will take longer.
4. If we can't resolve it, we give you our final answer in writing.

Guarantee claims on repairs

If a repair we guaranteed has failed, contact us within the guarantee period and before anyone else works on it, unless an emergency made that unreasonable. We'll inspect it, and if it's covered we'll put it right free of charge. The guarantee periods are set out in our terms and conditions and on your quote. Clearing blockages, jetting and CCTV surveys are not guaranteed, because a cleared drain can block again because of what goes down it.

If you're still not happy

We don't currently use an alternative dispute resolution scheme. You can get free advice from the Citizens Advice consumer helpline on 0808 223 1133, or make a claim through the small claims court. Your legal rights as a consumer are not affected.